Hypertherm Associates Software Group products are backed by best-in-class technical support provided by the most knowledgeable professionals in the business. Our technical team and partners have decades of experience in CAD/CAM software, plus many years applications experience working in and supporting a variety of cutting and manufacturing industries.
ProNest, Rotary Tube Pro, and Design2Fab
Hypertherm provides a broad range of support for its CAD/CAM software products (ProNest®, Rotary Tube Pro™, Design2Fab®). Please review the options below or contact use for more information.
Resources:
-
Visit the Software Knowledge Base for updates, training, and more
-
Learn about maintenance plans for perpetual licenses
-
Review license activation policies for reactivating or moving a perpetual license
-
Contact technical support (requires an active maintenance plan or subscription)
Robotmaster
Get the most out of your robotic investment and ensure your Robotmaster® offline programming software is up to date. Customers with an active maintenance plan have access to the product support resources listed below.
Resources:
-
Visit the Software Knowledge Base for updates, training, and more
-
Visit the Robotmaster Support Portal to submit a support ticket
Phoenix CNC software
Is your CNC software up to date? Hypertherm’s Phoenix® software is the core operational interface to its CNCs. Make sure you have the most recent version for your system. Hypertherm recommends contacting your equipment service provider to conduct or answer questions on Phoenix updates.
Resources:
-
Visit the Software Knowledge Base for updates, training, and more
XPR firmware
XPR® firmware is software embedded on hardware components with each XPR power supply. Staying current on firmware will best enable system functionality. Hypertherm recommends contacting your equipment service provider to conduct or answer questions on firmware updates.
Resources: