Invest in long-term support: Hypertherm Powermax

A Powermax^® owner/operator will often boast about how long they’ve been using their plasma cutter and how well it has served their needs over many years and sometimes decades. These customer testimonials and stories often inspire others to purchase a Powermax plasma cutter―a wise investment.

Support for products after they are no longer manufactured

At Hypertherm Associates, we know how well we’ve designed Powermax plasma systems and the rigors we’ve put them through to ensure they’ll last in the harshest conditions. Because of our high product performance, partner support standards, and our customers' investment in purchasing a Powermax, we’re committed to supporting Powermax with replacement parts and service for at least ten years after we stop manufacturing the power supplies. In fact, 13 Powermax and Max models have been supported for an average of 20 years with replacement parts and consumables after we stopped power supply production.

Powermax product lifecycle 

So customers know what to expect when investing in a Powermax system, we break our Powermax product lifecycle into five distinct product categories.

Active product – the power supply is currently being manufactured, and all torches, repair parts, and consumables are available with full technical service support.

Legacy product – the power supply is no longer manufactured, but all torches, repair parts, and consumables remain available for a minimum of 10 years with full technical service support.

Vintage product – the power supply is no longer manufactured, but select torches, repair parts, and consumables remain available. No direct service is available, self-service only.

Obsolete product – the power supply is no longer manufactured, and torches and repair parts are no longer available, but limited consumables remain. No direct service is available, self-service only.

End-of-life product – the power supply is no longer manufactured, and all torches, repair parts, and consumables have been discontinued. No direct service is available, self-service only.

Resources for Hypertherm Powermax owners:

Take advantage of our industry-leading training and support to ensure you work as efficiently and effectively as possible.

• Visit the Hypertherm Cutting Institute for free plasma cutting training.

• Get online support for all Hypertherm products, including how-to videos, operator and service manuals, specifications, cartridge and accessory information, and other communications.

• Access Hypertherm’s software support for software updates, training, and more.

• Register your Hypertherm product to receive all important product updates.

• Contact Hypertherm technical support to talk to our best-in-class technical support team.