Serviceability: Remote Help

Remote Help is an internet based tool that allows the table manufacturer (and Hypertherm, if needed) to be virtually in your factory within minutes. CNC, plasma system and cutting table diagnosis and repair can often be accomplished without an on-site visit. This means that cutting tables can be up and running quickly and without costly travel and wait time.

Remote Help features include: Fast and secure connectivity Safe remote access to the CNC to view and modify setups Secure and rapid transfer of files Up to 15 parties can join the same session Ability to conduct HyPerformance® Plasma diagnostics remotely Useful for technical training Free access for all parties